Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ross-on-Wye | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and applicable pharmacy regulations.

1. Who We Are

Pharmacy Weight Loss Ross-on-Wye is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Ross-on-Wye and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, weight, BMI, current medications, and any conditions relevant to your treatment
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses submitted through our online consultation forms
• Technical data: IP address, browser type, and website usage information collected via cookies

3. How We Use Your Data

Your data is used to deliver safe and personalised pharmacy care. Specifically, we use it to:

• Review and process your online consultation and prescriptions
• Dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
• Communicate with you regarding your order, treatment, or any clinical concerns
• Meet our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our website and service quality

Our lawful basis for processing health data is the provision of healthcare services and, where required, your explicit consent. We will never use your data for unsolicited marketing without your prior agreement.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies we use include:

• Essential cookies: Required for the website and consultation forms to operate properly
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices during your visit

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, relevant health information may be shared with your GP or another treating clinician
• Delivery partners: Your name and delivery address are shared with our courier to fulfil your order
• Payment processors: Billing data is handled securely by our PCI-compliant payment provider
• Legal authorities: Where we are legally required to disclose information by law or regulation

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last contact, or longer where legally required. Payment data is retained only as long as necessary for accounting and legal purposes.

7. Data Security

We take the security of your personal and health data seriously. Our systems use encryption, secure servers, and access controls to protect your information from unauthorised access, loss, or disclosure. All staff handling patient data are trained in data protection responsibilities.

8. Your Rights

Under UK GDPR, you have rights over your personal data, including the right to access, correct, or request deletion of information we hold about you. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk